The car is a total loss- officially!

John from Esurance (another person) called from San Antonio to explained HE made the decision and got permission from his manager. Bryce (the POC from Esurance and the person I've been working with) called before John's call and he was the one who advised me about the car. John was surprised I already knew, lol. Gave Bryce the contact info for Security Svcs, now we wait to hear from Bryce about next steps......